Scratch Quest! Promotion Terms & Conditions

Last Updated: 2 September 2026

Introduction

These Terms and Conditions apply to the Shrimp & Co. “Scratch Quest!” promotional campaign (“Promotion”). By participating in the Promotion, you agree to these Terms.

Promotional Overview

What the card gives you: 20% off your bill, guaranteed – plus a 1 in 6 chance of winning your meal for free.
Odds: 1 in every 6 cards is a winning card.
When: Valid any day of the week. There is no fixed end date. Shrimp & Co. reserves the right to change, suspend or end the promotion at any time.
Where: Dine-in only, at participating Shrimp & Co. branches. Participating branches are Leicester and Liverpool only. Cards cannot be redeemed at any other Shrimp & Co. branch.
How you get a card: Cards are distributed by Shrimp & Co. and its representatives, either in branch or at promotional activity. Cards cannot be requested, bought or sold.

Eligibility

Open to members of the public in the UK.
Anyone under 18 must be accompanied by a parent or guardian.
Valid for dine-in only.
One scratch card may be redeemed per table, per visit, regardless of how many cards the party is holding.
Cards are not transferable and may not be sold, auctioned or exchanged.
University students: some cards already in circulation are printed “Exclusive to university students”. That wording no longer applies. All valid cards will be honoured regardless of student status, and no proof of student status is required.

How It Works

Receive your scratch card.
Scratch the panel to reveal your result.
Three matching shrimps – you have won your meal for free, up to a maximum of £120 for the whole order, inclusive of VAT and any service charge.
No three matching shrimps – you have not won, but you still get 20% off your bill.
Hand your card to the server before payment. The server will apply the discount and keep the card.

The Prizes

Every card – 20% off your total dine-in bill. One card per table, per visit.
Free meal – a winning card entitles the table to its bill for that visit, up to a maximum of £120 for the whole order, inclusive of VAT and any service charge. The cap applies to the order as a whole, regardless of the number of people on the table.
Where the order exceeds £120 – £120 will be deducted and the remaining balance is payable by the customer in the usual way.
The prize applies only to the visit on which the card is redeemed. It cannot be part-redeemed, carried forward or saved for a later visit, and no change, credit or refund will be given on any unused value.
The free-meal prize cannot be stacked with the 20% discount. A winning card is redeemed as the free meal up to £120 only – the 20% is not applied on top, and is not applied to any balance above £120.
The maximum value that can be claimed from any single card is £120.

Redemption Rules

The physical card must be handed over and surrendered to staff at the point of payment. It is not enough to show the card, it will be retained by the branch and cannot be used again. Photographs, screenshots, photocopies or digital images of a card will not be accepted.
One card may be redeemed per table, per visit. Cards cannot be combined, pooled or applied across more than one bill.
A table may not be split into separate bills in order to redeem more than one card.
The discount or prize is applied to the bill as presented at the end of the meal. Cards cannot be redeemed once payment has been taken.
Cards cannot be used in conjunction with any other offer, promotion, discount, voucher, loyalty reward or set menu. This includes Titanic Tuesday and Titanic Thursday, Kids Eat Free, VIP Black Card benefits and any other live promotion. Only one discount applies to any order.
Cards have no cash value. There is no cash alternative and no cash change will be given.
Lost, stolen, damaged or defaced cards will not be replaced.
Cards that have been copied, altered, tampered with, or obtained other than through official Shrimp & Co. distribution will be refused.
Cards do not carry an expiry date and remain valid until the Promotion is closed by Shrimp & Co., which may happen at any time and without notice.

Promotion Management

Shrimp & Co. reserves the right to:
- change, suspend, or cancel the Promotion at any time without notice;
- refuse or void any card it reasonably believes has been duplicated, tampered with, resold or otherwise misused;
- refuse redemption where these Terms have not been met;
- disqualify any participant suspected of abusing the Promotion.
Decisions by Shrimp & Co. management are final and binding in all matters relating to this Promotion.

Privacy

Any personal data collected during the Promotion will be handled in accordance with our Privacy Policy.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

Contact

For any queries about the Scratch Quest! Promotion:

Email: marketing@shrimpandco.co
Instagram: @shrimpandco.co
Ask in-branch to speak to a duty manager.

We hope you enjoy the thrill of the Scratch Quest! and wish you the best of luck!