Terms & Conditions
Table Of Contents
Introduction
Welcome to the Shrimp & Co. website and mobile platforms. These terms of use (the “Terms”) outline the conditions under which you may use our website, our mobile app, and any related digital services, whether as a guest or a registered user. By using our website, app, or services, you confirm that you accept these Terms and agree to comply with them.
In these Terms, “we”, “us”, and “our” refer to Shrimp & Co. Ltd, and “you” or “your” refers to any user accessing our services.
For details on how we handle your data, please refer to our Privacy Policy.
About Us
Shrimp & Co. Ltd is a company registered in England and Wales. Our restaurant branches currently operate in the UK.
Website & App Use
- Our website and app are provided free of charge.
- We do not guarantee uninterrupted or error-free access.
- We reserve the right to update, suspend, or withdraw the website or app at any time without notice.
- The app is available via the Apple App Store and Google Play. Your use of the app is also subject to the terms of the relevant app store.
- We may release updates to the app. Some updates are required for the app to keep working correctly.
- You are responsible for any data charges from your network provider.
You are responsible for:
- Ensuring that anyone accessing our website through your internet connection complies with these Terms.
- Having the necessary hardware and internet connection.
Account Registration
To access certain features, you may need to register an account. By doing so:
- You agree to provide accurate and complete information.
- You must be at least 14 years old. Users under 18 must have permission from a parent or guardian.
- You are responsible for keeping your password confidential.
- We may disable or suspend accounts if we believe the Terms have been breached.
- You may register through our website or app. One account per person.
- Your account and any rewards balance are personal to you and cannot be transferred, shared, or sold.
- You are responsible for keeping your device secure where you stay logged in to the app.
To delete your account, please contact us at marketing@shrimpandco.co
Acceptable Use
You agree not to:
- Use the site for unlawful or harmful purposes.
- Copy, re-sell, or distribute any content without written consent.
- Upload or transmit malicious code or harmful content.
- Reverse engineer, decompile, or attempt to extract the source code of our app.
- Access our app through unauthorised means, modified software, or automated tools.
- Attempt to manipulate rewards, vouchers, or promotional balances.
Rewards Programme
Our rewards programme lets you earn and redeem shrimp on qualifying orders.
- Shrimp are earned and redeemed through the Shrimp & Co. app.
- Orders placed through Deliveroo, Uber Eats, or other third-party platforms do not earn shrimp and cannot be used for redemptions.
- Your balance is shown in the app. Rewards must be applied at the point of ordering and cannot be added to an order afterwards.
- Each reward has its own conditions, minimum spend, minimum items, or order type. These are shown on the reward at the point of redemption.
- Some rewards are available on collection orders only.
- Shrimp have no cash value and cannot be exchanged for cash or credit.
- Shrimp expire 12 months after the date they are earned.
- We may amend, suspend, or withdraw the programme, or any individual reward, at any time.
- We may remove shrimp or close accounts where we reasonably suspect fraud, duplicate accounts, or misuse.
- If shrimp are not credited due to a technical fault, contact us at marketing@shrimpandco.co within 14 days of the order and we’ll look into it.
User-Generated Content
If you upload content (reviews, images, comments):
- It must not be offensive, defamatory, false, or infringe on others’ rights.
- We reserve the right to remove content we deem inappropriate.
Food & Allergen Information
- We serve most of the major allergens and there is always a risk of cross-contact.
- Please inform our team of any allergies when placing an order.
- Allergen information may change at any time; please ask a staff member for the latest info.
- Ingredients may include general descriptors (e.g. “spices”).
- We are not a vegetarian-only restaurant, but we do take reasonable precautions for segregation.
- For any questions, speak to the duty manager before placing your order.
Intellectual Property
- Use our content for commercial purposes without permission.
- Copy, reproduce, or modify our website content.
Our Liability
We do not exclude liability where it would be unlawful to do so, including:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
We are not responsible for:
- Business losses, indirect damages, or data loss.
- Issues from third-party links or services.
- Loss of access to the app, or loss of rewards, caused by device faults, network issues, or app store availability.
Your statutory consumer rights are not affected.
Suspension & Termination
If you breach these Terms, we may:
- Suspend or terminate your account.
- Block your access to our site.
- Take legal action if necessary.
- Remove your access to the app and cancel any unredeemed rewards.
Changes to These Terms
We may update these Terms occasionally. Registered users will receive notice if updates are significant. Continued use after updates constitutes acceptance.
Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be handled in the courts of England and Wales, unless consumer law in your jurisdiction grants you additional rights.
Contact Us
For questions or complaints, contact us at:
- Email: support@shrimpandco.co
- Instagram: @shrimpandco.co
- Or speak to the manager in-branch
